Privacy Policy
Last updated: 26 November 2025
Ethereal House of Jewellery Design — www.etherealhouseofjewellerydesign.com.au
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1. Introduction
This Privacy Policy explains how Ethereal House of Jewellery Design (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase products, enrol in courses, or interact with our services.
We comply with:
• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• The EU General Data Protection Regulation (GDPR) for individuals located in the European Union
• Other applicable global privacy laws
By using our website or services, you agree to this Privacy Policy.
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2. What Personal Information We Collect
We collect the following types of information:
2.1 Identifying Information
• Full name
• Email address
• Mailing address (where provided)
• Account login details (Thinkific or other platforms)
2.2 Billing & Transaction Information
Collected by Stripe or PayPal, including:
• Payment method
• Billing address
• Transaction history
We do not store or have access to your full credit card details.
2.3 Device & Technical Information
Automatically collected when you visit the website:
• IP address
• Device type
• Operating system
• Browser type
• Pages visited
• Time spent on site
2.4 Course & Membership Data
• Course progress
• Quiz results
• Downloads
• Activity logs
• Comments or messages within course platforms
• Uploaded assignments (if applicable)
2.5 Marketing Information
• Email preferences
• Interaction with email campaigns (via Mailchimp)
• Website behaviour for analytics purposes
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3. How We Collect Personal Information
We collect information through:
• Website forms and checkout pages
• Account sign-ups
• Email subscriptions
• Course enrolments
• Cookies and tracking technologies
• Payment processors (Stripe / PayPal)
• Email marketing tools (Mailchimp)
• Customer service interactions
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4. How We Use Your Information
We use your personal information to:
4.1 Provide Services
• Deliver courses, digital products, and memberships
• Provide access to your student account
• Process payments securely
• Email you course information, login details, and purchase confirmations
4.2 Improve User Experience
• Understand how users interact with the website
• Improve course materials, delivery, and content
• Diagnose technical issues
4.3 Marketing & Communications
• Send newsletters, promotions, course updates
• Send product announcements or new releases
• Customise your user experience
You may unsubscribe from marketing emails at any time via the link provided in all Mailchimp emails.
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5. Legal Basis for Processing Personal Data (GDPR)
For individuals in the EU/UK, we process personal data based on:
• Contract necessity (to deliver purchased products/courses)
• Your consent (email marketing)
• Legitimate interests (improving services, preventing fraud)
• Legal obligations (tax, accounting, dispute resolution)
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6. Disclosure of Personal Information
We may share your personal data with:
6.1 Service Providers
• Stripe (payment processing)
• PayPal (payment processing)
• Thinkific or course hosting platform (course delivery)
• Mailchimp (email marketing)
• Website hosting providers
• IT and security providers
6.2 Legal Obligations
We may disclose personal information:
• When required by law
• In response to court orders
• To protect our rights, customers, or safety
We do not sell, rent, or trade your personal information.
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7. International Data Transfers
Some service providers store data outside Australia (including the USA, Canada, and Europe).
By using our services, you acknowledge that your data may be transferred to jurisdictions with different data protection laws.
We ensure all third-party providers maintain appropriate privacy protections.
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8. Cookies & Tracking Technologies
We use cookies and similar tools to:
• Recognise returning users
• Analyse site performance
• Track conversions
• Customise your browsing experience
Cookies may also be used by:
• Mailchimp
• Google Analytics
• Payment processors
You may disable cookies in your browser settings, but some site features may not function properly.
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9. Data Security
We take reasonable technical and organisational measures to protect your information, including:
• SSL encryption
• Secure server hosting
• Restricted access controls
• PCI-DSS compliant payment processing (Stripe/PayPal)
No method of online transmission is guaranteed 100% secure, but we follow industry best practices.
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10. Data Retention
We retain personal information for as long as necessary to:
• Provide services
• Maintain student accounts
• Comply with legal, accounting, and tax obligations
You may request deletion of your data at any time.
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11. Your Rights
Depending on your location, you may have the right to:
Australia (APP rights)
• Access your personal information
• Request corrections
• Make complaints
GDPR (EU/UK rights)
• Access your personal data
• Withdraw consent
• Request deletion (“right to be forgotten”)
• Request data portability
• Restrict or object to processing
• Lodge a complaint with a supervisory authority
Requests may be made at:
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12. Children’s Privacy
Our website and courses are intended for adults and individuals over 16 years of age. We do not knowingly collect personal information from children. If we become aware that a minor has submitted personal information without parental or guardian consent, we will remove it promptly.
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13. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices and encourage you to review their policies separately.
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14. Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
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15. Contact Us
For questions, requests, or complaints regarding privacy, please contact:
Ethereal House of Jewellery Design
PO Box 1673
Two Wells SA 5501
South Australia
Email: [email protected]