Ethereal House of Jewellery Design

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1. No Refunds on Digital Products & Online Courses

All purchases made through Ethereal House of Jewellery Design — including online courses, digital downloads, templates, brush sets, guides, and any other digital products — are final and non-refundable.

Because our products are delivered instantly, and digital content cannot be returned, we are unable to provide refunds for:

    •    Change of mind

    •    Accidental purchase

    •    Lack of technical skill

    •    Not using the product

    •    Not watching the course

    •    Incorrect device compatibility

    •    Misunderstanding what is included

By completing your purchase, you acknowledge that you gain immediate access to the digital product and therefore waive any right to request a refund.

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2. Australian Consumer Law (ACL) Compliance

Under the Australian Consumer Law, digital products are not required to be refunded if:

    •    You change your mind

    •    You decide the product is not suitable

    •    You do not use or complete the content

However, you are entitled to a remedy if the product is:

    •    Not delivered

    •    Faulty or corrupted in a way that prevents use

    •    Not as described on the website

If you experience genuine technical issues accessing your course or files, we will assist promptly to ensure you receive what you purchased.

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3. Course Access

Upon purchase, customers receive immediate and lifelong access (subject to the website operating).

This includes:

    •    Video lessons

    •    Class materials

    •    Downloads

    •    Updates included with your version of the course

Because access is granted instantly, refunds cannot be offered under any circumstance unless required by law.

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4. Duplicate Purchases

If you accidentally purchase the same product twice, please notify us within 48 hours with proof, and we will resolve the issue.

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5. Unauthorised Sharing or Abuse

Refunds will never be granted to users who:

    •    Share course links or login details

    •    Redistribute downloads

    •    Attempt to request a refund after accessing or downloading materials

    •    Engage in chargebacks or fraudulent claims

We reserve the right to suspend accounts engaged in misuse.

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6. Need Help?

If you have a technical issue accessing your digital product, please contact us at:

📧 [email protected]

We are always happy to help you access the materials you have purchased.